Are Lab-Grown Diamonds Real Diamonds?
Yes. Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds. They consist of pure carbon and are graded using the same 4Cs (Cut, Color, Clarity, and Carat weight) by gemological laboratories like IGI and GIA.

How Are Niora Diamonds Created?
Our lab-grown diamonds are created using advanced technology that mimics the natural diamond-growing process. We use two methods: High Pressure High Temperature (HPHT) and Chemical Vapor Deposition (CVD), starting with a tiny diamond seed placed in a vacuum chamber.

Do Lab-Grown Diamonds Hold Value?
Like mined diamonds, lab-grown diamonds hold value based on their quality and grading. While they are a more affordable option upfront (costing 30-50% less than mined diamonds), their primary value lies in their beauty, durability, and ethical sourcing.

What’S The Difference Between 14k And 18k Gold?
18K gold contains 75% pure gold mixed with other metals, making it richer in color and more valuable. 14K gold contains 58.3% pure gold, making it slightly harder and more durable for active daily wear.

Is Rose Gold Durable?
Yes, rose gold is highly durable. It gets its warm pink color from a copper alloy. Since copper is a very strong metal, rose gold is actually more durable than white or yellow gold.

Are Lab-Grown Diamonds Certified?
Yes, all NIORA lab-grown diamonds of 0.5 carats or larger come with a grading certificate from leading independent gemological laboratories such as the IGI (International Gemological Institute) or GIA.

How Can You Tell The Difference Between Lab-Grown And Mined Diamonds?
You cannot tell the difference with the naked eye or even standard jewelers' loops. It requires specialized laboratory equipment that detects minor growth patterns and trace elements to distinguish them.

How Do I Start A Custom Order?
To start, simply click 'Get in touch' or visit our Book Appointment page to schedule a session with our designers. You can bring your design ideas, drawings, or reference images.

How Long Does Custom Jewelry Design Take?
Typically, the custom jewelry process takes between 2 to 4 weeks. This includes the design consultations, 3D CAD modeling, client approval, and the final handcrafting of the piece.

Can I Use My Own Gemstones Or Gold For Custom Design?
Yes, we can repurpose your existing gemstones, family heirlooms, or gold to create a brand new piece of jewelry, maintaining its sentimental value.

Is There An Extra Fee For Custom Designs?
Our custom design consultations are completely free. We will provide an upfront price estimate based on the chosen metals, gemstones, and complexity of the design before we start crafting.

What Metals Do You Use For Your Jewelry?
We craft our jewelry using high-quality 14K, 18K solid gold (available in Yellow, White, and Rose gold) and 950 Platinum. We do not use gold plating or gold-filled metals.

How Should I Clean And Care For My Niora Jewelry?
We recommend cleaning your jewelry with warm water, mild dish soap, and a soft-bristled toothbrush. Avoid harsh chemicals, and store your jewelry in individual soft pouches to prevent scratching.

How Do I Find My Ring Size?
You can order our free ring sizer through our contact form, or visit any local jeweler to get sized. We also offer a printable ring size guide on our website.

Can You Resize My Ring After Purchase?
Yes, we offer one free ring resizing within the first 60 days of purchase for most of our standard rings. Some designs, such as full eternity bands, cannot be resized due to their stone layout.

How Long Does It Take For My Order To Ship?
Standard, non-custom orders are processed and shipped within 3-5 business days. Once shipped, delivery takes 2-4 business days depending on your location.

Is Shipping Secure And Insured?
Yes, every order is shipped via fully insured, signature-required delivery services (e.g., FedEx or UPS) to ensure your precious cargo reaches you safely.

Do You Offer International Shipping?
We ship to select countries worldwide. Please note that international orders may be subject to customs duties, taxes, and handling fees upon arrival.

Can I Track My Order Online?
Absolutely! As soon as your order ships, we will email you a tracking number so you can monitor your shipment every step of the way.

What Is Your Return Policy?
We offer a 30-day return policy for all standard, unworn jewelry. Items must be returned in their original packaging with all accompanying diamond certificates.

Can I Return A Custom-Designed Piece?
Since custom pieces are crafted specifically to your personal specifications, they are final sale and cannot be returned or exchanged. However, we work closely with you at every stage to ensure you are thrilled with the design.

Are Returns Free?
We provide free return shipping labels for all domestic returns within our 30-day return window. Simply contact our support team to request a shipping label.

How Long Does It Take To Process A Refund?
Once we receive and inspect your returned item, refunds are processed back to your original payment method within 5-7 business days.